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Frequently asked questions

Enrollment: How do I enroll in a course?

Open the course page and select Enroll, then follow the checkout steps. If you are already signed in, your access starts right after payment is confirmed. Resource: See course catalog

Enrollment: Do I need experience to start?

It depends on the course level, which is listed on each course page. If you are unsure which course fits, start with a beginner option to build the basics first. Resource: Take the course fit quiz

Enrollment: How do I switch to a different course?

If you enrolled in the wrong course, contact support with your account email and the course name. We will review your request and tell you the next step based on access and progress. Resource: Contact support

Enrollment: Do I have to undergo a live Scan Exam ?

All applicants must undergo Live Scan fingerprinting upon enrollment. This background check is required by the CDPH to ensure there are no disqualifying convictions before you begin clinical rotations.

Enrollment: Is a Physical Exam required?

Physical Exam: A recent health examination signed by a medical provider confirming you can perform the physical demands of patient care. Tuberculosis (TB) Test: Documentation of a negative TB skin test or a blood test (QuantiFERON). If you have a history of positive tests, a chest X-ray taken within the last year is required to confirm you are asymptomatic.

Learning: Is the CNA program approved by the State?

Yes. Our 160-hour Nurse Assistant Training Program (NATP) is fully approved by the California Department of Public Health (CDPH). The curriculum meets all state regulatory requirements to ensure students are eligible for certification upon completion.

Learning: How long is the training program?

We offer a 6-week Nurse Assistant Training Program with classes and clinicals held Monday–Friday. The curriculum includes 60 hours of in-class instruction and 100 hours of supervised clinical experience. We offer both day and evening courses

Learning: What is the requirement to enroll?

You must be at least 16 years of age to train as a CNA in California. Identification: Provide a valid government-issued photo ID and a Social Security card or Individual Taxpayer Identification Number (ITIN).

Learning: What does the program cost?

The total cost is $1650 that includes: Textbook & workbook (yours to keep), 1 uniform, lab supplies, and free CPR certification.

Learning: Is a High School Diploma required?

While California does not legally require a high school diploma for certification, many clinical sites and programs require a High School Diploma or GED. Applicants without a diploma may be required to pass a basic entrance exam in reading and math to ensure program success.

Account: How do I create an account?

Select Sign up and create an account using your email. After email verification, you can enroll and track your learning in your dashboard. Resource: Create an account guide

Account: How do I access my courses after I enroll?

After enrolling, go to your dashboard to see your active courses and continue where you left off. If you do not see your course, confirm you are signed in with the same email used at checkout. Resource: Go to your dashboard

Payments: Can I pay in installments?

Some courses offer installment plans at checkout when available. If you do not see an installment option, the course may be one-time payment only. Resource: View pricing and plans

Payments: What payment methods do you accept?

You can pay by card through checkout, and available options may vary by country. If you do not see your preferred method, contact us and we will confirm what is available. Resource: Payment options

Payments: Where can I find my receipt or invoice?

Receipts are typically sent to your email after purchase, and you may also find them in your account billing area. If you cannot locate it, contact support and we can resend it. Resource: Billing and receipts

Payments: What is your refund policy?

Refund eligibility depends on the course and how much of it has been accessed. Check the policy linked on the checkout page, then reach out if you need help applying it. Resource: Read refund policy

Account: I forgot my password. What should I do?

Use the Forgot password link on the sign-in screen to reset your password by email. If the email does not arrive within a few minutes, check spam or try again. Resource: Password reset help

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